failcation A Lesson - Lifetime Value The Lifetime Value (LTV) of a Customer is a precious thing. The more the better, of course, and working at the shop where Customer success — aka a passed test — meant we would never see them again.
failcation A Lesson - Setting Expectations Be it folks in a queue, investors, teammates, cats. Everyone, I reckon.
failcation A Lesson - Technical Debt Using Google Sheets for prototyping launched a boomerang of technical debt.